At Horizold, we strive to provide you with the best shopping experience and ensure your satisfaction with our products. If you are not completely happy with your purchase of bathroom sets, tissue box holders, soap dishes, or toothbrush racks, we offer a straightforward refund policy to make the return process easy for you.
If you wish to return an item, please follow these guidelines:
Contact our customer support team within 14 days of receiving your order to initiate the return process.
Provide us with your order number and a brief explanation of the reason for the return.
Ensure that the item is unused, in its original packaging, and in a resalable condition.
Ship the item back to us using a trackable shipping method.
Once we receive the returned item and verify its condition, we will process the refund.
Please note the following details regarding our refund policy:
We will refund the full purchase price of the returned item, excluding any shipping or handling charges.
The refund will be issued to the original payment method used during the purchase.
Please allow up to 10 business days for the refund to reflect on your account.
We reserve the right to refuse a refund if the returned item does not meet the above-mentioned criteria or if it has been damaged due to improper use or negligence.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that you have a satisfactory shopping experience at Horizold.
Contact us
Tel: +1 9293930199
Email:admin@horizold.top
Address:90 Drymen Road, Glasgow, G61 2SY, UK